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Can’t Access Articles

Chynadoll | Posted in Fitting on

After creating an account an a 14 day trail I cannot access any articles on the website and I am logged in. I still get subscribe and 14 day free trail which takes me back to subscribing again…

Replies

  1. Mama57 | | #1

    I am having the same issues

  2. dhonda | | #2

    same here. I paid for my insider membership and it just keeps going back to subscribe. No access!

    1. User avater
      tulafitz | | #6

      me too 😡

      1. user-7922453 | | #13

        Me too!!

    2. user-7922453 | | #14

      Hi dhonda,

      Did you solve the problem? I tried to contact the customer service for help but so far they did not respond... I paid for the magazine and for the insider membership. The magazine is ok but the insider membership so far doesn't even seem to be registrated. I still get the message that I am 'an only print subscriber'.

  3. dhonda | | #3

    I just called and the person answering figured out how to get me in. Good luck!

  4. Lola46 | | #4

    I am having the same problem. This is so frustrating!

  5. user-7929369 | | #5

    I was having same problem, make sure you are signed out of any vpn apps when signing in, clear the cache in history, restart pc, try new browser, reset password then go to the homepage or a new untried page to log in, i did all of these and I think the vpn was my issue, and I can sign in no problem. you can sign back into a vpn once you are in, hope this helps...

    1. User avater
      Suzanne_6726806 | | #9

      what's a vpn?

    2. user-7317023 | | #12

      Thanks for your advice user-7929369!
      I could'nt see the insider articles either. I have deleted the history in my browser, logged in again and that worked. 👍

  6. User avater
    tulafitz | | #7

    I have paid for the magazine and insider for years and now the faulty sign in bit is making me mad. I have paid for my subscription and for insider for years. Computers! “ It will save you time.”, baloney!

    1. User avater
      riot203 | | #11

      Please try re-setting the password, clearing your cache, and trying again.
      That usually does the trick.

  7. [email protected] | | #8

    I have also been having this issue, with no help from customer service in resolving it. I cancelled my subscription for a month and am now trying it again. Thanks to user …9369 for your suggestions.

  8. User avater
    Suzanne_6726806 | | #10

    I got it .... Virtual Private Network. VPN

  9. user-7922453 | | #15

    Hi there,

    I had the same problem until this afternoon (European time 15.00 h). A very gentle and helpful customer service lady helped me out. The problem had nothing to do with me doing things wrong of with my computer or server. It happened to be an administrative problem within the organization itself. Everything was settled in ten minutes time!

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