Hello Everyone; I posted in this forum a about a month ago on this same subjetc. Episode II:
I purchased a Viking Designer I USB machine in August. I LOVE my machine but have been very dissapointed with the dealer support. These machines are not cheap; therefore, any customer would expect a little bit of service.
As of today; I’ve had one “loosly” done class. The dealer sold items, answered questions and made phone calls during my class. Needless to say; I was left on my own a lot. I didn’t learn anything I hadn’t read on the manual. Haven’t had any other classes since.
I also purchased the software for the embroidery part of my machine. She told me it was on backorder and I would have it in a week or two. It has been 2 months!! I am always the one to call and ask about the software and it is always “next week it will be here”. Finally I called on Friday and she said; it will be soon. I said “well, it has been two months, if it is not here by Friday; I want my money back.” This software was close to $500.00!!
I am thinking about complainting to Viking, I think this is ridicoulus. Such a large company and they don’t have software??? I wonder how much they monitor their dealers.
I guess I just wonder how can they lack Customer Service when their products are not a small change item. These machines are several thousands of dollars.
Thank you all for listening and any advise is welcomed.