Replies

1. 
   MOMPEA1 | Aug 16, 2002 02:01am | #1

   I don't have the Janome Scan and Sew, but personally I can't say much for the Janome product/manufacturer. I purchased a new Janome and while I was involved in sewing drapes, upholstering a couch, and working on a balloon drape my 6 month old machine decided to quit! Well, not quite quit- the computer decided to do what it wanted to, when it wanted. It jumped stitch, stitch length, would decide to zig-zag for awhile and then maybe embroider! It was totally posessed. One motherboard later......same thing! Gee, seems the rarity of my first defective motherboard was repeated with a defective SECOND motherboard! Three months later as I waited for my machine and kept hearing about how rare this was to happen to a Janome product, it's really an EXCELLENT machine, yada, yada, yada.....I received my machine. And it didn't do anything! Back it went to New Jersey...we're now on motherboard #4. It only took 5 months to get a non-defective motherboard. I certainly wouldn't recommend anything Janome. Their repair time was totally unacceptable. And 4 motherboards before they found one that wasn't defective???? And for how long??? Who wants to bet that a week after my warranty expires I'll be back at my dealer with repeat problems?? I just think it was too much money for such a defective product.