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Magazine’s Customer Service

Ocrafty1 | Posted in Feedback on Threads on

I just want to give kudos to the customer service people at Threads.  I recently emailed them looking for an article in a (way) back issue that was out of print. They photocopied it and sent it to me. I was thrilled!  I’d never been able to afford to subscribe to the magazine, (teenage daughters are expensive) but had bought several at a local sewing store. I had no idea they had this website….I love it!  So much information and wonderful people to connect with! 

I ordered my subscription moments after I got the email reply :)…can’t wait for my issue!



  1. scrubble4 | | #1

    Ocrafty1:  That is just terrific. 

    On another Taunton site for the Fine Home Building, which my husband enjoys (as well as their forum called Breaktime), you can pay a subscription price to have access to any of their articles online.  You can of course print them off.  I have given this to my husband and he uses it a lot.  He is a home renovator and finds access to the individual articles specific to his immediate need great. 

    I hope someday this same service is available to us with Threads.  While they have some great information and videos available for immediate access, I know many would really love access to the articles, when they need them.  I do have all but one of the issues since the beginning, but not everyone is so lucky.


    1. Digi | | #4

      Hi Scrubble4,

      I think I've got most of them (possibly all) from the beginning too, but since I am in the process of moving, and so many things are packed already, could you please tell me when the first (Premier) issue of Threads came out?

      I never throw a copy away - and have found them to be so very useful.  I love the On-line Index of articles too, and use it a lot.

      I hope you will replay to my question.


      1. scrubble4 | | #5


        "could you please tell me when the first (Premier) issue of Threads came out?"

        Lost my mind.  The grandchildren came over for the afternoon and evening.  Having them all to myself is so wonderful, but I don't do anything extra. 

        Yes the Premier Issue came out October/November 1985.  It features Weaving Tapestries. 

        They are a treat.  I take them with me in our motorhome when we travel as I just love reading them.  I always learn stuff or remember stuff I had forgotten.


        1. Digi | | #6

          Thank you SO MUCH for answering my question.  When they first started with their Premier issue, the magazine was larger, i.e. taller than it is now.  I had a number of those issues, but gave them away when they changed the size.  I regret doing that now as I'd like to have all of them from the start.  I'm not sure when they changed the size, but I have all of them from that time on.

          As I recall, they had a lot of knitting etc as well as weaving when they first started too, which I no longer do.  But still, there were a lot of great ideas and all were creative. 

          Take care and continue to work on staying healthy.  My prayers will continue to be with you and all on this board who needs them.


          1. scrubble4 | | #7

            Digi:  My pleasure.  The last tall issue was No. 26 in December 1989/January 1990 issue.  I have never knitted or done weaving but I was always so interested to read the articles on these topics.  It was a little like seeing Europe through a DVD.  Not completely real but still very interesting.

            Hope all goes well with you.  I have a friend who was born with a congenital liver problem.  He really needs a liver transplant, but as you know it takes time to get to the top of the transplant list.   He like you has a fabulous attitude towards life and others.  I always to a double take with him knowing what the whole 3D picture of his life is and how he presents so positive and carefree on the surface. 

            Take care Scrubble4

          2. Digi | | #8

            Thanks SO much for the information on Threads; I appreciate your thoughtfulness.  I miss all of my old issues, but will be bringing them back with me the next time we go back to get more of my things.  I'm always digging back in former issues to find some article - and I am SO VERY GRATEFUL TO THREADS for publishing the whole index on the Internet.  It is invaluable!

            As to this kidney disease I have:  The fact is, it has really been a blessing in many ways as I have been able to help a number of people avoid it by sharing so many facts about it.  Plus ... I am so very grateful that I have IT rather than so many other things that so many people are suffering from.  I look around and feel so bad that so many folks have equally serious problems but ones that cause them great pain and suffering.  What I have is just a minor inconveniences, although yes ...it will kill me someday if I don't get a transplant.  But what the heck, we're all going to die of something so I just don't worry about it!

            In the meantime, I just go along and enjoy each day ....sewing to my hearts content as well as enjoying family, friends and my new husband and his family.  We are having a heat-spell here (it's above zero...yeah!) so I think I'll go for a much needed walk.

            Thanks again for your dear message.  You have a great day, and may you be blessed with good health, great happiness and enough $$$ to assure a good nights sleep.

            Edited 3/17/2008 4:52 pm ET by Digi

  2. Cherrypops | | #2

    that was lovely to read.  how great it was for you to receive a photocopy. that is excellent. i have had excellent and quick service also with response to emails.

    i haven't been posting for a while, busy with 'lurking', reading and getting to know all the new members.

    i've had Threads for 2yrs and am loving it. I know you will too. welcome!

    cheers, Cp (sydney)



    1. dollmarm | | #3

      I am a new member to the magazine and this group also. My hubby, son& I were at the bookstore (hubby could live in one) so our son & I started looking at magazine and I saw the Threads and thought wow when I saw some on the well photograghed directions and etc. so I bought it and loved it so much I got myself and mother-in-law a yrs subcription for us a gift and we love them.  I called asking for help for a project and was told about this groups and wow what neat advice, encourgement & great discussions  I have received.  As some know my son is Autistic so we are home alot and it is great to keep this line open and go back and forth through my day and sit a while a chat with what feels like new ol'friends.  Thanks to nicest thread people for such an avenue of knowledge and frieinds sharing what they love to do.

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