Pfaff 4852 serger is having problems.
I bought a Pfaff coverlock 4852 in 2001 when I lived in Colorado. Now I live in Arizona and yesterday I decided to switch out my regular presser foot and use another foot. Imagine my surprise when my presser foot would not lift off the needle plate! The presser foot control will turn 360 degrees (it’s not supposed to), and when I tried to find a Pfaff dealer, or a telephone number to call for customer support, I found that the website has no U.S. sites listed, only Canadian. Now what? Has anybody had this problem with their presser feet? How can I fix this? I love my machine, have put money into feet and time into learning how to work this machine, but now I’m wondering what is going on with Pfaff? The two phone numbers I have for east and west coast sales offices have been disconnected. I read some postings from 2006 that Pfaff was bought out, but shouldn’t the takeover company support these machines? Thanks for any help on this. I want to use my machine again.