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Rowenta Steam Generator and Vertical ste

NansiSews | Posted in Equipment and Supplies on

I have a Rowenta Steam Generator (DG 050) That no longer steams even though I’ve tried the recommended cleaning procedure several times.  I also have a Vertical Steamer that I cannot re attach the head to because the part is broken.  I have contacted the website and it looks like I’ll have to deal with the closest Service center (which for me, is in NY).  Just wondering if any one has sent anything back for repair and what the results and costs were.  Is it worth boxing up the Generator and sending it for repair?  I definitely prefer that instead of adding to our landfill!




  1. sewornate | | #1

    I had a Rowenta Steam Generator iron that quit on me and I sent it to the nearest approved center (I think for me it was Indiana).  This was some time ago.  It cost me around $80 + to ship, repair etc.  and it lasted less than a year after that, so I ended up buying a new one the next time.  Over $80 seems a bit much if it isn't going to last any longer than that.  Maybe someone else had better luck than that.  I would say shipping today would even be higher. I would say if it is under warranty, fix it.  If it isn't, don't.

    1. NansiSews | | #2

      Thanks for the input!  I'm currently waiting to hear back from emailing their customer service site, which says allow 1-2 business days.  So I will definitely weigh what you've told me.  I may also try talking to a real person on their phone number, also listed on the website.  I'm not happy with all these products lasting only a year or so and the repair costs being so high that we just throw away the old and buy new.  With all the resurgence of "go green" campaigns, are the companies listening?

      Just a question: did you clean your generator as often as the manual suggests (after every 10 uses) the first time and after you had the repair done.  I wasn't quite that diligent, but would make more of an effort if it would prolong the life after repair.

      1. sewornate | | #3

        I followed the cleaning regimen outlined by them.  I was using it every day, at that time.  I am not sewing as much now, and have not kept as good a track with my second one because of that.  But the one that went bad on me I did clean following the guidelines.  I marked it on my calendar so I wouldn't forget. 

        1. sewornate | | #4

          I even went so far as to call our water company and find out the grains of hardness in our local water to see if it met the recommended guidelines.  I thought maybe that would affect the workings of my steam equipment.  Our water fell within the guidelines.

      2. cafms | | #5

        I'm curious if you heard from the Rowenta company and if they gave you any help.  I have the Rowenta Suprapress steam generator.  It is working good but when I clean it by rinsing with water, as the care and maintence instructions recommend, I'm never sure it is doing a good job.  I can't see into it very much but it looks like there is a dark layer on the bottom of the tank that doesn't come out though the first rinse water is discolored.  I just wonder if there is any way to really clean it good.  Seems like it needs a good scrubbing.  The instructions say not to put anything but water in it.   I really like this iron and want it to keep working.

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