I thought I posted this on Friday, but it doesn’t show up so I’ll try again.
I received a gift subscription. Nice.
Then, last week, I received my very first magazine of the subscription. In the last week of April, I received the December/January issue. Since July is out, that means that my one year threads subscription started with a 6 month old issue – and according to the mailing label, will end in Nov 07.
This is simply not right. Why would I want back issues as part of my subscription.
I immediately sent an email. I have not received a reply.
So on Monday I’ll find out how serious you are about your money back guarantee because I am definately not satisfied.
Replies
Please post here about how this is handled. I am planning to re-start my subscription after not having it for a while and don't want duplicates of old issues I already own.
Is the email you are using for Subscription issues [email protected]
I use this often and have had quick replies.
CherryPops
The email that I used wa sthe one in the magazine: [email protected]
But I called the 800 number this morning, 800 477 8727, and here's the result:
If you had a previous subscription, the system thinks that it is doing a good thing by starting your subscription with a back issue.
Now, even if that did make any sense, my last subscription ended years ago, so in my case it's not a valid explanation.
Anyway, they have agreed to change the subscription so that it starts with the June/July issue and ends with the April/May 2008 issue.
I'm pleased it was resolved. I'm not sure I buy their explanationk, though, and will keep the pertinent information, such as date and time of call and name of the person I spoke to, in case they do end the subscription earlier.
Thanks for the update.
We all at some time don't fully understand Customer Service.
You are not alone there!
Glad everything is sorted.
CherryPops
Yes, your best bet for action is to contact Customer Service on delivery matter. Glad that it was sorted out.
Agree - go to the source before sounding off.
I do like to know what's going on via Gatherings, but ultimately CS is the source for help on delivery matters
I understand your frustration in feeling shortchanged. This happened to me once in the past. However, every issue is full of great articles and a welcome addition to my collection. In my case, I had purchased the previous issue at Joann's so I simply gave one copy to a sewing friend! I was blessed to be a blessing.
This post is archived.