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sewon | Posted in Feedback on Threads on

I thought I posted this on Friday, but it doesn’t show up so I’ll try again.

I received a gift subscription. Nice.

Then, last week, I received my very first magazine of the subscription. In the last week of April, I received the December/January issue. Since July is out, that means that my one year threads subscription started with a 6 month old issue – and according to the mailing label, will end in Nov 07.

This is simply not right. Why would I want back issues as part of my subscription.

I immediately sent an email. I have not received a reply.

So on Monday I’ll find out how serious you are about your money back guarantee because I am definately not satisfied.


  1. PASDENOM | | #1

    Please post here about how this is handled. I am planning to re-start my subscription after not having it for a while and don't want duplicates of old issues I already own.

  2. Cherrypops | | #2

    Is the email you are using for Subscription issues [email protected]

    I use this often and have had quick replies.


    1. sewon | | #3

      The email that I used wa sthe one in the magazine: [email protected]

      But I called the 800 number this morning, 800 477 8727, and here's the result:

      If you had a previous subscription, the system thinks that it is doing a good thing by starting your subscription with a back issue.

      Now, even if that did make any sense, my last subscription ended years ago, so in my case it's not a valid explanation.

      Anyway, they have agreed to change the subscription so that it starts with the June/July issue and ends with the April/May 2008 issue.

      I'm pleased it was resolved. I'm not sure I buy their explanationk, though, and will keep the pertinent information, such as date and time of call and name of the person I spoke to, in case they do end the subscription earlier.

      1. Cherrypops | | #4

        Thanks for the update.

        We all at some time don't fully understand Customer Service.

        You are not alone there!

        Glad everything is sorted.


        1. AmberE | | #5

          Yes, your best bet for action is to contact Customer Service on delivery matter. Glad that it was sorted out.

          1. Pattiann42 | | #6

            Agree - go to the source before sounding off. 

          2. AmberE | | #8

            I do like to know what's going on via Gatherings, but ultimately CS is the source for help on delivery matters

  3. SewFit | | #7

    I understand your frustration in feeling shortchanged.  This happened to me once in the past.  However,  every issue is full of great articles and a welcome addition to my collection.   In my case, I had purchased the previous issue at Joann's so I simply gave one copy to a sewing friend!  I was blessed to be a blessing.

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