I just don’t know if this is typical or if I just had bad luck with dealers.
I have been interested in machine embroidery for about 2 years and have been sewing (simple items- hobby) for over 10 yrs. I purchased my first embroidery machine about 2 yrs ago from the only Brother local dealer in my area. From everything I read on various sites and talking to people; everyone suggested it was better to buy it from a local dealer rather than the internet. To make a long story short.. The closest dealer was 50 miles away. I took 2 classes from them and figured out the rest on my Brother PC8500D on my own. The dealer never followed up, never called me to ask me if I was doing ok. Now it turns out the dealer is no longer in business, I drove for 50 miles and found out from other retailers they had closed.
I was ready for a new machine about 1-1/2 months ago. Went to the local Viking dealer (20 miles). Very nice, she spent about 2 hrs demonstrating, etc. I also visited the Bernina Dealer. Loved them!!! However, I liked the Viking machine better. So I went back to Viking and made sure I had lessons, support, etc. All of the answers were yes, yes, yes. Bought the Designer 1 USB with software. So far, have had NO lessons and NO software. I call about every 2 weeks to ask about my software and the last time I heard it was backordered. My lessons.. no sign of that either.
Everytime I sit to sew on the Viking machne I have my handy-dandy Instruciton book, which has been a life saver!! I haven’t started to embroider on the Viking yet; I am still a bit intimidated; so I use by Brother for that.
Has anyone else encountered this problem? Or is it just me?
Because I am in Customer Service and go out of my way to give my customers exceptional C.S. I sometimes expect the same; but in this case I’ve had NO C.S. as of yet. At times I have felt I should of saved some money on both occasions and bought the machines via Internet; I am figuring out stuff on my own anyway.
Any suggestions or ideas would be greatly appreciated.