Hi. My Mom has 2 branches of wedding boutique. She also caters all stuffs needed for the wedding. Due to the bulk of clients, some customer complaints are often neglected. Is there a way, perhaps a software, that can help her monitor the complaints? Please help! Thanks!
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I'm not sure about the process but I have read about a complaint management software. It can investigate the clients complaints and can comply with certain standards. It can handle numerous complaints and can lessen the number and type of issues you have to deal with.
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