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Handling Complaints

mische18 | Posted in General Discussion on

Hi.  My Mom has 2 branches of wedding boutique.  She also caters all stuffs needed for the wedding.  Due to the bulk of clients, some customer complaints are often neglected.  Is there a way, perhaps a software, that can help her monitor the complaints?  Please help! Thanks!

Replies

  1. Whiteberryred | | #1

    I'm not sure about the process but I have read about a  complaint management software. It can investigate the clients complaints and can comply with  certain standards.  It can handle numerous complaints and can lessen the number and type of  issues you  have to deal with.

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