How would you handle unhappy customer
Hello everyone. I am going to ask those of you out there that sew for others what you would do in this situation. I have a client a young woman that came to me to sew her a formal gown that she could not find a pattern for. She discussed and showed me ideas that she found from other dresses for a shoulderless dress that was virtually backless as well except for a strap that hid the back of the strapless bra that I sewed into the dress. She decided that she wanted it out of off white polyester satin and purchased the material and lining per my estimates for the yardage. I did up a muslin for the bodice as there was really just a straight long skirt with a train in the back. I fitted the muslin and then made the dress and had her try on the outer shell before sewing the lining in so that I could refine the fit some more. She had wanted an area of rhinestones at the bodice and again at the small of her back but did not want to pay $14.00 per yard since she was going to need at least 3 yards to accomplish the look she wanted. So instead I came up with the idea and she agreed to using Fuse-A-Bead to get the sparkle that she wanted. I did all of the work and she came over for the final fitting, and there were several areas that still needed some work and I did those. She picked up the dress the day before the event that she wanted it for and I kept asking her what she thought and all she could say was that she wished that she had not had those 2 meals several days before because she had gained weight in her back but that she really liked the dress. Well the day after the event she calls me late at night to say that she wants a refund because after getting it home and showing her friends she did not like the dress and she went out after work and found another dress. She offered to show me the dress that she wore instead but I don’t think that is going to prove anything. I of course want a happy customer so I will refund the labor cost because I really have nothing invested otherwise. I will insist that she show me what she didn’t like about the dress so that perhaps there is something that I missed but other than that what could I do in this situation?