Well, I’m sorry to report that I, too, just had a rotten experience w notions.com. I don’t know Heather Claus or anything abt her except like any other website, the quality of service.
I ordered 2 items and received only one. The other was out-of-stock. Instead of noting that and promising later delivery, they suggested I “re=order” and pay another $5 shipping.
I’m a very patient person, but why put up w this kind of treatment when there are so many websites that are pleasant and enjoyable to deal with?